Shipping policy

Shipping Policy

At Diva’s ~ Story of Cotton, we take great care in ensuring that your orders are processed and delivered promptly and securely. Our shipping policy outlines the key details about order processing, shipping times, costs, and other important information related to the delivery of your purchases.

1. Order Processing:

• Order Confirmation: Upon placing your order, you will receive a confirmation email containing the details of your purchase. Please review this information carefully and contact us immediately at divasstoryofcotton@gmail.com if any adjustments are necessary.

• Processing Time: Orders are typically processed within 2-3 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be slightly extended due to high order volumes. We will notify you in advance if there is any significant delay in processing your order.

2. Domestic Shipping (Within India):

• Shipping Times: Once your order has been processed and dispatched, it will generally take 5-8 business days for delivery to addresses within India. Please note that delivery times may vary based on your location, with deliveries to rural or remote areas potentially taking longer.

• Shipping Costs: Shipping charges within India are calculated based on the destination and weight of the package and will be displayed at checkout. We strive to keep our shipping costs competitive while ensuring reliable delivery.

• Shipping Partners: We partner with trusted courier services to ensure that your order is delivered safely and on time. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.

3. International Shipping:

• Availability: We offer international shipping to a wide range of countries. Please check the list of eligible countries at checkout. If your country is not listed, feel free to contact us to explore alternative arrangements.

• Shipping Times: International orders typically take 15-20 business days to arrive, depending on the destination country and customs processing times. Please be aware that these are estimated delivery times, and actual delivery may vary.

• Shipping Costs: International shipping charges are calculated based on the destination, weight, and dimensions of the package. These charges will be displayed at checkout. Please note that international shipping costs do not include any applicable customs duties or taxes.

• Customs Duties and Taxes: International orders may be subject to import duties, taxes, and other charges, which are levied once a shipment reaches the destination country. These fees are the responsibility of the customer and are not included in the purchase price. We recommend checking with your local customs office for more information about these charges before placing an order.

4. Order Tracking:

• Tracking Information: After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order on the courier’s website.

• Delivery Updates: We encourage you to monitor your order’s progress using the tracking number provided. If you notice any unusual delays or issues with delivery, please contact our customer support team for assistance.

5. Shipping Delays and Issues:

• Estimated Delivery Times: While we strive to deliver your order within the estimated timeframes, please note that delays may occur due to factors beyond our control, such as inclement weather, customs inspections, or logistical disruptions.

• Incorrect Shipping Information: It is crucial that you provide accurate shipping information at the time of checkout. Diva’s ~ Story of Cotton is not responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses.

• Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, as applicable.

6. Return and Exchange Shipping:

• Return Shipping Costs: If you wish to return or exchange an item, please refer to our Return and Exchange Policy for detailed instructions. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

• Exchange Shipping: Once we have received and inspected your returned item, we will process the exchange and ship the replacement item to you. Shipping times for exchanges will be similar to the original order, and you will receive a tracking number once the replacement item has been dispatched.

7. Customer Support:

• Contact Us: If you have any questions or concerns regarding your order, shipping, or delivery, please do not hesitate to contact our customer support team at divasstoryofcotton@gmail.com. We are here to assist you and ensure that your shopping experience with Diva’s ~ Story of Cotton is smooth and satisfying.